Last updated: 28 August 2026
Version: 1.0
1. About this policy
Property Progressors Ltd (“Property Progressors”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website, why we collect it, what we do with it, and the rights you have over it.
This policy covers our website and the enquiries and communications that come through it. If you are a client, a buyer or seller in a transaction we are progressing, or one of our self-employed progressors, we will also process your personal information under our separate client and contractor arrangements, and we will tell you about that at the time.
We are the “data controller” for the personal information described in this policy. That means we decide how and why it is used, and we are responsible for looking after it.
Our details
| Detail | Information |
|---|---|
| Company name | Property Progressors Ltd |
| Registered in | England and Wales, company number 14598665 |
| Registered office | Unit 8, Dock Offices, Surrey Quays Road, London, SE16 2XU |
| ICO registration number | 00013284429 |
| Email for privacy enquiries | info@propertyprogressors.com |
2. The information we collect
We collect the following categories of personal information through our website:
Information you give us
- Your name
- Your email address and telephone number
- The name of the estate agency or business you work for, and your job title
- The content of any message, enquiry or booking request you send us
- Any other information you choose to include when you contact us
Information we collect automatically
When you visit our website, some information is collected automatically by our website and hosting providers. This may include:
- Your IP address, and general location derived from it (for example, town or region)
- Your browser type, device type and operating system
- The pages you viewed, the time and date of your visit, and how long you spent on each page
- The website or search term that referred you to us
Information from other sources
We may receive your details from an estate agency or business we work with, from a mutual contact who refers you, or from publicly available sources such as a company website, Companies House or LinkedIn, where we are considering contacting you about our services.
We do not knowingly collect special category data (such as health information) through our website, and we ask that you do not include it in enquiry messages.
3. How we use your information, and our lawful basis
Under UK data protection law we must have a “lawful basis” for each way we use your personal information. The table below sets out what we do and why we are allowed to do it.
| What we do | Information used | Our lawful basis |
|---|---|---|
| Respond to an enquiry you send through the website, by email or by phone | Name, contact details, message content, company details | Legitimate interests — it is in both our interests that we answer the question you have asked us |
| Provide a quotation or proposal, and set up a new client account | Name, contact details, company details, service requirements | Steps taken at your request before entering into a contract |
| Provide our sales progression services and communicate about live cases | Name, contact details, transaction and case information | Performance of a contract, and legitimate interests where you are a party to a transaction we are progressing on our client’s behalf |
| Send marketing emails and updates about our services | Name, email address, company details | Consent, or legitimate interests where you are an existing client or a business contact in the property sector |
| Operate, secure and improve our website | Technical and usage information, cookies | Legitimate interests — keeping our website working properly, safe and useful |
| Recruit progressors, franchisees and staff | Name, contact details, CV and application information | Steps taken at your request before entering into a contract, and legitimate interests in assessing suitability |
| Meet our legal, accounting and regulatory obligations, and handle complaints or disputes | Any of the above, as relevant | Legal obligation, and legitimate interests in establishing, exercising or defending legal claims |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights and freedoms, and we have concluded that they are not. You can ask us for more detail about that assessment, and you have the right to object — see section 9.
4. Cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. They allow the website to work properly, to remember your preferences, and in some cases to measure how the site is used.
We use the following categories of cookie:
- Strictly necessary cookies — required for the website to function, for example to keep the site secure and to remember your cookie choices. These do not need your consent.
- Analytics cookies — used to understand how visitors find and use our website so we can improve it. These are only set with your consent.
- Functional cookies — used by embedded features such as maps, videos, live chat or booking tools. These are only set with your consent.
- Marketing cookies — used to measure the effectiveness of our advertising and to show you relevant content on other platforms. These are only set with your consent.
Where cookies are not strictly necessary, we will ask for your consent through a cookie banner before they are set. You can change or withdraw your consent at any time through the cookie settings on our website.
You can also control cookies through your browser settings, including blocking or deleting them. Please note that blocking strictly necessary cookies may stop parts of our website working.
5. Who we share your information with
We do not sell your personal information, and we never will. We share it only where we need to, and only with organisations that are required to keep it confidential and secure.
We may share your information with:
- Our team — employees, self-employed progressors and franchisees who need it to deliver our services to you.
- Parties to a property transaction — where we are progressing a sale, this includes estate agents, solicitors and conveyancers, mortgage brokers and lenders, surveyors and other parties in the chain, so the transaction can proceed.
- Our service providers — the businesses that provide our IT, email, website hosting, customer relationship management, telephony, messaging, e-signature, accounting and marketing systems. They act on our instructions under a written contract.
- Our professional advisers — accountants, insurers and lawyers, where needed.
- Regulators and authorities — where we are required to do so by law, or to establish, exercise or defend legal claims.
- A buyer or successor — if we sell, restructure or transfer part of our business, your information may transfer with it. Any buyer would be required to use it in line with this policy.
6. Sending information outside the UK
Most of our processing takes place in the UK. Some of our service providers store or process personal information outside the UK, including in the European Economic Area and the United States.
Where information is transferred outside the UK, we make sure it is protected to the same standard as it would be here. We rely on either an adequacy decision made by the UK government, or the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any additional safeguards that are appropriate. You can ask us for details of the safeguards in place for any particular transfer.
7. How long we keep your information
We keep personal information only for as long as we need it, and then delete it or securely anonymise it. As a general guide:
| Type of information | How long we keep it |
|---|---|
| Website enquiries that do not become a client relationship | Up to 24 months from your last contact with us |
| Client and case records | Six years from the end of the case or the end of our contract, to meet contractual and legal requirements |
| Accounting and tax records | Six years from the end of the financial year they relate to, as required by HMRC |
| Marketing contact details | Until you unsubscribe or ask us to stop, and then a minimal record so we know not to contact you again |
| Recruitment applications from unsuccessful candidates | Up to 12 months, unless you ask us to keep them on file for longer |
| Website analytics and cookie data | In line with the retention period of each tool, typically no more than 26 months |
Where we need to keep information for longer — for example because it relates to an ongoing complaint, dispute or legal claim — we will keep it until that matter is fully resolved.
8. How we keep your information secure
We take the security of your information seriously. Our measures include access controls so that only people who need your information can see it, multi-factor authentication on our systems, encryption of data in transit, secure and reputable cloud providers, staff and contractor training, and confidentiality obligations in every contract we sign with our team and our suppliers.
No system can be completely secure, but if a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will report it to the Information Commissioner’s Office within 72 hours and, where the risk is high, tell you directly.
9. Your rights
Under UK data protection law you have the following rights, free of charge:
- Access — to ask for a copy of the personal information we hold about you.
- Rectification — to have inaccurate information corrected, or incomplete information completed.
- Erasure — to ask us to delete your information, where there is no good reason for us to keep it.
- Restriction — to ask us to pause our use of your information while a concern is looked into.
- Objection — to object to our use of your information where we rely on legitimate interests. Where you object to direct marketing, we will always stop.
- Portability — to receive certain information in a machine-readable format, or have it sent to another organisation.
- Withdraw consent — where we rely on your consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.
To exercise any of these rights, email us at info@propertyprogressors.com. We will respond within one month. If your request is complex we may extend this by up to two further months, and we will tell you if that happens. We may ask you to confirm your identity before we act on a request.
10. Marketing
If you have asked to hear from us, or you are an existing client or a business contact in the property sector, we may send you emails about our services, market updates and events. Every marketing email includes an unsubscribe link, and you can also email us at any time to be removed. We will act on the request straight away.
We will not pass your details to another organisation for their own marketing.
11. Other websites
Our website may link to other websites, including those of estate agencies, solicitors, partners and social media platforms. This policy does not apply to those websites. We are not responsible for how they handle your information, so please read their own privacy policies before sharing anything with them.
12. Children
Our website and services are aimed at businesses and adults involved in property transactions. We do not knowingly collect information from children under 13. If you believe a child has given us their information, please contact us and we will delete it.
13. Changes to this policy
We review this policy regularly and may update it, for example if we change our services or start using a new system. The date at the top of this document shows when it was last updated. Where a change is significant, we will tell you directly. We recommend checking this page from time to time.
14. Contact us and how to complain
If you have a question about this policy, or you would like to exercise one of your rights, please contact us at info@propertyprogressors.com or write to us at Property Progressors Ltd, Unit 8, Dock Offices, Surrey Quays Road, London, SE16 2XU.
We would always prefer to hear from you first, so we have the chance to put things right. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
| Address | Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF |
|---|---|
| Helpline | 0303 123 1113 |
| Website | ico.org.uk |
Property Progressors Ltd is registered in England and Wales, company number 14598665. Registered office: Unit 8, Dock Offices, Surrey Quays Road, London, SE16 2XU. Registered with the Information Commissioner’s Office under number 00013284429.
